Policies

We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. When they do, we’ll have complimentary beverages and the latest Lakelander Magazine waiting. Our retail area offers an assortment of Aveda & Smashbox products, our helpful Guest care associates will be happy to answer any questions you may have. Also available for browsing and shopping are handmade goods and artwork designed by local artists.

Refund Policy:

Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.

Late/Cancellations:

If running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled. We understand that sometimes schedule adjustments are necessary, therefore we respectfully require at least a 24-hour notice for cancellations and ask to hold all reservations with a credit card. A 25% cancellation fee of the scheduled service price will be charged for no shows or appointments cancelled within 24-hours. The cancellation policy allows the time to inform our standby guests of any availability, as well as keeps our Artist’s schedules filled.

Consultations:

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

Exchanges:

Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.

Guest Safety:

To ensure a safe and relaxing experience for everyone, we kindly ask that only guests receiving a service enter the salon and spa areas. Our providers are in high-demand for reservations. With limited space we are only able to accommodate guests who have a reservation in our salon & Spa. Please note that children are welcome if they have a reservation and must be supervised by an adult at all times.

Cell Phones & Electronic Devices:

We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.

Miscellaneous & Payments:

Venue Salon is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, American Express, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.